API Integration in Sur
Connecting WhatsApp orders, payment links and stock for Sur shops
Shops in Sur increasingly sell through WhatsApp: customers order in chat and pay by bank transfer or payment link. Staff create links by hand, check payments in the banking app and update stock later.
We connect your orders, bank gateway and stock, so a payment link is created from each order, payments are matched automatically and stock updates the moment an order is paid.
Links from orders
Staff create an order and the payment link is generated with the right amount and reference, then sent in the chat.
Paid means updated
When the customer pays, the order is marked paid, stock is reduced and the customer gets a receipt.
Sound familiar?
The problems we hear most often about this, why they happen and what we would do first.
Why this happens
Transfers have no reference.
What we would do first
- Use payment links with references
- Match payments automatically
- Send receipts
Why this happens
Stock is updated later by hand.
What we would do first
- Update stock when orders are paid
- Hide sold-out items in your catalogue
- Alert staff when stock is low
A one-minute self-check
Tick what is already true for your business. It takes a minute and nothing is sent anywhere.
Frequently asked questions
- Which banks' gateways can you connect?
- Those that offer an API for payment links. We check with your bank during scoping.
- Do we need a website?
- No. This works with WhatsApp alone, though a site helps as you grow.
More for Sur businesses
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