API Integration in Buraimi
One order inbox for Buraimi shops selling on WhatsApp, Instagram and the web
Buraimi shops take orders on WhatsApp, Instagram DMs and their website. Staff switch between apps and phones, and orders slip through.
We connect those channels into one inbox where every message and order is visible, assigned and tracked to completion.
Every channel in one place
Messages and orders from each channel arrive in one inbox, with customer history.
Orders tracked
Each order has a status, from received to delivered, visible to the whole team.
Sound familiar?
The problems we hear most often about this, why they happen and what we would do first.
Why this happens
Channels are checked separately.
What we would do first
- Connect channels to one inbox
- Assign messages to staff
- Track order status
Why this happens
Staff can't see past conversations.
What we would do first
- Show customer history
- Link orders to customers
- Share notes
A one-minute self-check
Tick what is already true for your business. It takes a minute and nothing is sent anywhere.
Frequently asked questions
- Is a WhatsApp Business API account needed?
- Yes, for full integration. We help you set it up in your company's name.
- Can several staff use it?
- Yes, with roles and assignments.
More for Buraimi businesses
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